When can contract dates start?
We are flexible and any plan can start any day of the month.
If the Commencement Date is a Business Day, you can move into the Office Space no earlier than 10:00 a.m. on the Commencement Date. If the Commencement Date is not a Business Day, you can move into the Office Space no earlier than 10:00 a.m. on the first Regular Business Day after the Commencement Date. “Business Days” are all weekdays, except government holidays and other days of which we will separately inform you.
What is the minimum contract length
We ask for an initial commitment of 3 months. After 3 months, you can terminate the contract anytime with 30-days notification.
How much is the Private Room plan?
The Room Charge varies depending on the size of the private rooms ($1,000 - $4,000/month).
Per Person Membership Fee
The Per Person Membership Fee is $1,500/month.
Based on the size of the room, there is a minimum number of membership fee that will be charged, regardless of the number of members.
Discounts on Per Person Membership Fee will be given based on membership volume.
How do I pay?
Every month, we will bill you through email which will include a link to pay online.
The Membership Fee will be due in advance of the first (1st) day of each month.
What payment methods do you provide?
Currently we only accept Credit Cards (International) and Debit Cards (US only). If you have a preferred payment methods, please contact us.
Can I pay in non-USD currency?
Sorry, at the moment, we are only accepting payments via credit cards.
We accept non-US issued credit cards with payments made in USD.
Does RakuNest charge late fees?
RakuNest charges a late fee of 5% of the invoice for payments we haven’t received by the tenth (10th ) of the month in which such payment is due.
What membership plans do you offer?
All plans will include the below
Coffee, tea, and water server
Access to community's online member network
Member only events
Fast Wi-Fi and prints
Free Parking (untill 2018 Q3)
Breakfast and lunch included
Access to Rakuten's corporate hotels for short stay
What locations are included in the membership?
RakuNest address is
How can I book shared meeting rooms?
For every Member, we will issue an account that will enable those members to book a meeting room.
What printer access will I have?
Will be updated shortly.
What kind of security do you have?
Can we add our own security? Such as cameras?
Sorry, we do not alllow any incremental security from our members.
What are your building hours?
If you are membership, you can access by key card 24/7.
RakuNest staff are generally at the reception area from 9:00 a.m. to 6:00 p.m. each business day. Use of the conference rooms in any premises other than the office space and heat and air-conditioning in the office space may only be available during business hours on business days.
How to enter and leave the building?
Members must use their key cards to both enter and leave the building and to access the RakuNest floor. They also must wear their name badges on the left side of their chest, which will be verified by a security guard upon entry.
Can I have a guest visit me at RakuNest?
Yes. Guests receive a temporary name badge at the front desk and must be escorted at all times during their visit. Members will use their security card to allow guests through the gates.
Where and when can I eat breakfast and lunch?
We will provide breakfast and lunch service on Business days.
Served daily: 8:30am –9:30am
Monday’s breakfast: 8:00am –8:45am
Served daily: 11:45am -1:30pm
Can I park my car/bicycle?
we will provide non-exclusive use of common spaces and parking spaces (including the bicycle rack) on the premises until 2018 Q3.
Overnight Parking: If you plan on parking overnight, please email the facilities team for an overnight parking form.
The form must be sent to facilities 48 hours in advance. A local contact or access to vehicle keys is required. Please note that failing to submit an overnight parking form may result in your vehicle being towed by building management. Rakuten is not responsible for towing fees, vehicle damage, possible theft, etc.
Can I use mail and deliveries service?
Yes. We will accept your mail and deliveries on behalf of your business during Business Hours on Business Days. We are not liable for any lost mail or packages.
All incoming shipments are received at RakuNest reception. Each member will receive notification upon arrival of their packages. Facilities will not send notification out for standard USPS mail, please check the mailroom periodically for standard mail.
RakuNest address: 900 Concar DriveSuite 400 San Mateo, CA 94402
When do I have to let RakuNest know I am moving out?
After the first 6 months, you can terminate the contract anytime with 30day prior notification.
On the last business day of the Termination Effective Month, you must vacate the office space no later than 4:00 p.m.
May I drink alcohol in the office space?
No, alcohol cannot be consumed in the building without prior approval.
Other terms and conditions are ?
The terms for using wireless service in RakuNest are included below.
Should I make an appointment for a RakuNest tour?
Tours must be scheduled in advance. This helps our team focus on helping you choose the best space. Please send us your information (name,email address,company name) from "contact us" to schedule a tour.
What is Rakuten's corporate hotels?
RakuNest members can use Rakuten’s corporate hotels. After you join RakuNest, we will share these details.
What are the RakuNest Membership House Rules?
You must review and accept the RakuNest House Rules prior to becoming a member.