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  • What membership plans do you offer?
    All plans will include the below 24/7 Access Coffee, tea, and water server Access to community's online member network Member only events Fast Wi-Fi and prints Free Parking (untill 2018 Q3) Breakfast and lunch included Access to Rakuten's corporate hotels for short stay Hot Desk This is a shared workspace in the common area. When you purchase this plan, you can come and go to RakuNest and sit in any of the vacant common desks. Fixed Desk An assigned desk space in a large open area. You may set up a desktop and leave it overnight. Private Room A fully enclosed lockable office space. Your company can add on more offices as you grow.
  • What locations are included in the membership?
    RakuNest address is 900 Concar Drive Suite 400, San Mateo, CA 94402 USA The office space will be on the 4th floor, and you will also have access to the 1F cafeteria of this building. You will have access to the Rakuten fitness gym with your security card, with the fitness gym being located in the building next door (800 Concar Dr.).
  • How can I book shared meeting rooms?
    For every Member, we will issue an account that will enable those members to book a meeting room.
  • What printer access will I have?
    Will be updated shortly.
  • What kind of security do you have?
    In front of the elevator that comes to the 4th floor, there will be a security gate that you will need a card key to open. Every member at RakuNest will be issued a card that will open this security gate. Also, in order to have visibility into who is in the building, we ask that all of our members wear a name badge provided by RakuNest when in the building. This will help everybody in the building to identify who is who, and also this name badge will be used as a check to see who can have meals in our cafeteria. We will have security cameras in the RakuNest office space to protect member safety.
  • Can we add our own security?  Such as cameras?
    Sorry, we do not alllow any incremental security from our members.
  • What are your building hours?
    If you are membership, you can access by key card 24/7. RakuNest staff are generally at the reception area from 9:00 a.m. to 6:00 p.m. each business day. Use of the conference rooms in any premises other than the office space and heat and air-conditioning in the office space may only be available during business hours on business days.
  • How to enter and leave the building?
    Members must use their key cards to both enter and leave the building and to access the RakuNest floor. They also must wear their name badges on the left side of their chest, which will be verified by a security guard upon entry.
  • Can I have a guest visit me at RakuNest?
    Yes. Guests receive a temporary name badge at the front desk and must be escorted at all times during their visit. Members will use their security card to allow guests through the gates.
  • Where and when can I eat breakfast and lunch?
    We will provide breakfast and lunch service on Business days. Breakfast Served daily: 8:30am –9:30am Monday’s breakfast: 8:00am –8:45am Lunch Served daily: 11:45am -1:30pm
  • Can I park my car/bicycle?
    we will provide non-exclusive use of common spaces and parking spaces (including the bicycle rack) on the premises until 2018 Q3. Overnight Parking: If you plan on parking overnight, please email the facilities team for an overnight parking form. The form must be sent to facilities 48 hours in advance. A local contact or access to vehicle keys is required. Please note that failing to submit an overnight parking form may result in your vehicle being towed by building management. Rakuten is not responsible for towing fees, vehicle damage, possible theft, etc.
  • Can I use mail and deliveries service?
    Yes. We will accept your mail and deliveries on behalf of your business during Business Hours on Business Days. We are not liable for any lost mail or packages. All incoming shipments are received at RakuNest reception. Each member will receive notification upon arrival of their packages. Facilities will not send notification out for standard USPS mail, please check the mailroom periodically for standard mail. RakuNest address: 900 Concar DriveSuite 400 San Mateo, CA 94402
  • When do I have to let RakuNest know I am moving out?
    After the first 6 months, you can terminate the contract anytime with 30day prior notification. On the last business day of the Termination Effective Month, you must vacate the office space no later than 4:00 p.m.
  • May I drink alcohol in the office space?
    No, alcohol cannot be consumed in the building without prior approval.
  • When can contract dates start?
    We are flexible and any plan can start any day of the month. If the Commencement Date is a Business Day, you can move into the Office Space no earlier than 10:00 a.m. on the Commencement Date. If the Commencement Date is not a Business Day, you can move into the Office Space no earlier than 10:00 a.m. on the first Regular Business Day after the Commencement Date. “Business Days” are all weekdays, except government holidays and other days of which we will separately inform you.
  • What is the minimum contract length
    We ask for an initial commitment of 3 months. After 3 months, you can terminate the contract anytime with 30-days notification.
  • How much is the Private Room plan?
    For each private room, we have 2 factors to calculate the cost. Room Charge The Room Charge varies depending on the size of the private rooms ($1,000 - $4,000/month). Per Person Membership Fee The Per Person Membership Fee is $1,500/month. Based on the size of the room, there is a minimum number of membership fee that will be charged, regardless of the number of members. Discounts on Per Person Membership Fee will be given based on membership volume. Below is the cost structure for each room.
  • How do I pay?
    Every month, we will bill you through email which will include a link to pay online. The Membership Fee will be due in advance of the first (1st) day of each month.
  • What payment methods do you provide?
    Currently we only accept Credit Cards (International) and Debit Cards (US only). If you have a preferred payment methods, please contact us.
  • Can I pay in non-USD currency?
    Sorry, at the moment, we are only accepting payments via credit cards. We accept non-US issued credit cards with payments made in USD. However, we do not accept bank wiring in JPY or other non-USD currencies.
  • Does RakuNest charge late fees?
    RakuNest charges a late fee of 5% of the invoice for payments we haven’t received by the tenth (10th ) of the month in which such payment is due.
  • How do I cancel my subscription?
    Please email us at, and then we'll send you the cancellation form. You could use our service until the end of the month of the cancellation.
  • Other terms and conditions are ?
    The terms for using wireless service in RakuNest are included below.
  • Should I make an appointment for a RakuNest tour?
    Tours must be scheduled in advance. This helps our team focus on helping you choose the best space. Please send us your information (name,email address,company name) from "contact us" to schedule a tour.
  • What is Rakuten's corporate hotels?
    RakuNest members can use Rakuten’s corporate hotels. After you join RakuNest, we will share these details.
  • What are the RakuNest Membership House Rules?
    You must review and accept the RakuNest House Rules prior to becoming a member. Please see the details as below.
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