Basic Set up/ House rules

最終更新: 2020年12月10日

Thank you for choosing RakuNest for your journey in Silicon Valley! Here you can find all of the basic information you will need on how to use the RakuNest facilities.

Basic RakuNest Membership House Rules can be found here.


[For RakuNest Member]

WiFi SSID: RakuNest_Member

WiFI PW: re$9j4D9vk#W

[For RakuNest Guest]

WiFi SSID: RakuNest_Guest

WiFi PW: 5!4KV@4aetWU


We have a printer (color/black and white) nearby reception desk.

Printer name is HP Officejet Pro X476dw MFP.

Please connect your laptop with Printer by USB.

Name badge

You must wear your name badges on the left side of your chest, which will be verified by a security guard upon entry to RakuNest.

If you forget your name badge, please get a temporary badge at reception desk at Rakuten building 800. You need to leave your ID/credit card at the reception desk to get the temporary badge for security purposes.

Security card

You must use security card to both enter and leave the building, as well as to access different floors in Rakuten such as the fitness gym. From January 2019 your keycard must be used to access all floors via the stairwells.

Cafeteria and Food <temporarily closed for now>

Meals are served at 1st floor cafeteria in the 900 building between the following times.

  • Breakfast: 08:00am-09:30am*

  • Lunch: 11:45am-1:30pm

Weekly Menu:

Name badges will be checked in the cafeteria to ensure only Rakuten employees and RakuNest members are given access to the food, so please have your name badge on your chest when visiting the cafeteria.

Meals in the cafeteria are only available for Rakuten employees and RakuNest members.

*Every Monday morning we have Internal-wide meetings at the 1st floor cafeteria in the 900 building at 9am.

Instead of this, Grab-and-go breakfast will be carried to RakuNest Kitchen at 8am.

Meal for RakuNest's Guest

If you would like to have your guests join for breakfast/ lunch, You need to purchase " Meal Sticker" at reception desk.

Please put the sticker on guests' name badge as below.

The first 10 stickers provided are free. More meal stickers can be purchased for $200/10 stickers.

*Please complete this form and send it to Reception if more than 5 guests will be having breakfast/lunch at cafeteria. RakuNest email address:

Coffee and Snacks

Coffee and snacks are self service at kitchen.

Access Hours

You can access the building 24 hours a day. However, building security will only be on duty during Rakuten business hours and not on weekends/holidays.

Also, the air conditioning of RakuNest is only in operation from 8am-7pm on weekdays.

Guest invitation

If you would like to have guests come by RakuNest, please feel free to do so, but please coordinate with the RakuNest reception.


We can provide $10/month. If you wish to use a locker, please make a request at RakuNest reception.

Size (W x H x D) : 12" x 19" x 13"

RakuNest Studio

We can provide our studio for $20/hour. If you would like to use the RakuNest Studio for shooting, Please ask at RakuNest reception.

RakuNest Studio includes WiFi, soundproof, and green back for chroma keying.

Meeting Room

After registration of Skedda, you can book 3 shared meeting rooms. Please see the link for the detail.

Electric Vehicle Parking

EV Charging Instructions:

The Concar Drive stations have Members Only access, in order to become a member of these stations please use the following instructions:

From the ChargePoint App:

· Click “Account”

· Then click “Connections”

· Then click “Browse Connections”

· Enter “RAKUTEN800” in the search bar and hit search

· The offer will appear

· Then click on the offer and request connection

From the browser:

· Login to the driver account

· Click the word “Connections” in the menu bar

· On the right in the space that says “Enter your connection code” type in "RAKUTEN800"

· Click apply

· The connection offer will appear with a “Request” button in the connection

· Click that request button and submit request

Once you click submit, Rakuten will receive a notification of your request to join our stations and be able to approve your request.

Note: Cost is $0.20 per KWH and station cost is $5 per hour after 4 hours

Station cost is in addition to KWH cost if car is not removed within time limit

If you are having trouble accessing the station please contact Rakuten reception at 800 building or ChargePoint Driver Support at 1-888-758-4389.

Event/Seminar support

Add RakuNest staff any support event after 6pm: please ask staff Ordering refreshments Information of recommended catering services can be found in here

Parking at CHW

If you need to park on campus overnight, please fill out the Parking Form at Rakuten Reception at 800 building at least 24 hours in advance. Please note that there is no security onsite past 7 PM or on weekends, so park at your own risk.

If you have any questions, please reach out to CHW Facilities.

Lost items

RakuNest will not be responsible for any lost or stolen items on campus. Please always keep your belongings with you.

Lease termination

Please complete this form and send it to Reception if you request to cancel your membership with RakuNest.

RakuNest email address:

Respect others

This is the basic rule, please respect others :-)






Sandy Kimura


Sho Tominaga


Wakako Shibata


Kohei Yamamoto


Yukako Kikuchi



RakuNest, Rakuten USA, Inc.

900 Concar Drive Suite 400, 
San Mateo, California 94402 USA

サンフランシスコ国際空港(SFO)から車で約10分(US-101 S経由)

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